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Policies - Montana City Counseling Center
Office Policies:

Montana City Counseling is an association of therapists who are not partners. Each therapist maintains an individual professional practice. Professional treatment and care is the sole responsibility of each individual therapist. Each therapists treatment is completely confidential. To schedule an appointment, please contact Dr. Emerson's office Tuesday through Friday, from 9 a.m. to 5 p.m. After hours, or if the number is busy, please leave your Name and Number so we can call you back and schedule your appointment as soon as possible. Please arrive 10-15 minutes before your appointment. If you are unable to keep your appointment, kindly give 24 hours notice. Otherwise, a charge may be made for time reserved. If you are a new client/patient, please bring your insurance card with you. If you have any other information that may be helpful - such as phone numbers for your benefits representative at work, the plan's case manager for claims, the claims processor for your employer group, or other important people to contact please bring that information as well.All of your medical records will be held in strict confidence.

Insurance Coverage:

Most private insurances are accepted with the exception of Medicare and Medicaid. Our billing staff will submit claims to your insurance company for all services you receive. Deductibles, co-pays or patient portion are due at the time of service. If this policy presents an undue hardship to you or your family now or at any time in the future, please feel free to discuss your situation with Dr. Emerson or Adele RN. Customary and standard Insurance rates will be accepted when properly authorized or pre-certified.